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PRIVACY POLICY

Privacy Policy – Community Stoma Service – Kelly Taylor, RN

Last updated: December 2025

Community Stoma Service (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What information we collect

We may collect:

Personal Information

  • Name

  • Email address

  • Phone number

  • Location (city, state)

Health-Related Information (Sensitive Information)

  • Details about your stoma

  • Skin concerns

  • Current stoma products

  • Notes you provide during booking, forms, or consults

  • Any additional health information you voluntarily disclose

Technical Information

  • IP address

  • Device type

  • Browsing behaviour via cookies

  • Pages visited

We only collect the information needed to provide our services safely and effectively.

2. How we collect information

We collect personal information through:

  • Booking a consultation

  • Filling out a form

  • Contacting us by email

  • Joining our mailing list

  • Accessing our website

  • Participating in support sessions

Sensitive information is only collected with your consent and only when reasonably necessary for providing support.

3. How we use your information

We use your information to:

  • Provide personalised stoma support sessions

  • Communicate with you about appointments

  • Send educational materials or updates you opt in to

  • Improve our services

  • Ensure safety and appropriate referral when needed

We do not provide clinical diagnosis or medical treatment.

4. How we store and protect your information

Your information is stored securely using encrypted systems including Kajabi and approved third-party tools. We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure.

5. Sharing your information

We do not sell your personal information.

We may disclose information to:

  • Service providers (such as email and website hosting)

  • Legal authorities if required by law

  • Another health professional, but only with your explicit consent

6. Accessing or correcting your information

You may request access to, or correction of, your personal information by emailing:
[email protected]

7. Marketing

You will only receive emails if you actively subscribe. You may unsubscribe at any time by clicking the link in our emails.

8. Cookies

Our website uses cookies to analyse website activity and improve user experience. You can disable cookies in your browser settings.

9. Overseas disclosure

Some service providers (like Kajabi) may store data outside Australia (e.g., the United States). We take reasonable steps to ensure they comply with Australian privacy standards.

10. Contact us

If you have questions about this Privacy Policy or how your information is handled, contact:
Kelly Taylor, RN — Community Stoma Service
Email: [email protected]