TERMS OF SERVICE 

1. Introduction

Welcome to Community Stoma Service (“we”, “our”, “us”).
By accessing our website, booking a consultation, downloading our resources, or purchasing any services, you agree to be bound by these Terms of Service (“Terms”).

If you do not agree, please do not use our website or services.

2. Nature of the Service

Community Stoma Service provides non-clinical stoma support, including:

• general education

• emotional support

• self-management strategies

• guidance on common stoma challenges

• referrals where appropriate

All services are delivered by Kelly Taylor, RN, a registered nurse in Australia.

We do not provide:

• diagnosis

• medical treatment

• urgent or emergency care

• clinical assessments

• prescriptions or medical certificates

• surgical or wound care services

Our support is not a substitute for medical advice from your treating healthcare provider.

3. Eligibility

To use our services, you must:

• be aged 18 years or older (or have parental/guardian consent), and

• reside in Australia or be legally permitted to use telehealth-style support.

We reserve the right to decline or discontinue service at our discretion.

4. Consultations & Appointments

4.1 Booking

Consultations are booked through our online scheduling system. You must provide accurate personal and medical information so we can offer appropriate support.

4.2 Cancellations & Rescheduling

• You may cancel or reschedule up to 24 hours before your session.

• Late cancellations or no-shows may be charged the full fee.

• We may cancel or reschedule due to illness, emergencies, or unforeseen circumstances.

4.3 Session Conduct

You agree to participate in a safe, respectful, and appropriate manner. Abusive behaviour will result in immediate termination of the session without refund.

5. Payments & Refunds

5.1 Payments

All prices are listed in Australian Dollars (AUD). Payment is required at the time of booking unless otherwise stated.

5.2 Refunds

Refunds are granted in accordance with Australian Consumer Law.

You may be entitled to a refund or credit if:

• the service is cancelled by us,

• the session did not take place due to a technical issue caused by us, or

• the service you received was not delivered with reasonable care and skill.

Refunds are not provided for:

• change of mind,

• missed appointments,

• dissatisfaction with educational content,

• circumstances outside our control.

6. Educational & Non-Clinical Support

All information provided in consultations, emails, PDFs, or on our website:

• is for general educational purposes only,

• may not be applicable to your specific health condition,

• should be discussed with your treating medical provider before making changes to your care plan.

You acknowledge that we do not provide medical diagnosis, wound care, or urgent clinical management, and you should seek emergency care if needed.

7. Privacy & Confidentiality

We follow the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We collect only the personal information necessary to deliver services.
You can read our full Privacy Policy for details on:

• what information we collect

• how it is stored

• how it may be used

• how to request access or correction

You consent to the collection, storage, and use of your information as described in our Privacy Policy.

8. Intellectual Property

All content on this website and in our services — including guides, PDFs, videos, email sequences, logos, branding, and written material — is owned by Community Stoma Service and protected by copyright.

You may not copy, distribute, reproduce, or share our content without written permission.

9. Limitation of Liability

To the maximum extent permitted by Australian law:

• We are not liable for any loss, injury, or damage resulting from your use of our services, reliance on information provided, or delays in accessing support.

• We are not responsible for technical issues, internet failures, or circumstances beyond our control.

• You use our website and services at your own risk.

Nothing in these Terms limits your rights under the Australian Consumer Law.

10. Emergency Situations

Community Stoma Service does not provide urgent medical care.
If you experience:

• severe pain

• uncontrolled bleeding

• signs of infection

• sudden illness

• stoma obstruction

• any emergency

Call 000, your local hospital, or your treating doctor immediately.

11. Third-Party Services

We may link to external websites, partners, or resources.
We are not responsible for their content, privacy practices, or accuracy.

12. Changes to These Terms

We may update these Terms at any time.
The latest version will always be available on our website.
Continued use of our services means you accept the updated Terms.

13. Contact Us

If you have questions about these Terms, you can contact us at:

Community Stoma Service – Kelly Taylor, RN
Email: [email protected] 
NSW, Australia